📌 Acceptance of Terms

By accessing, browsing, registering, placing orders, or using any services provided through Qutoof Mart, you acknowledge that you have read, understood, and agreed to comply with these Terms & Conditions, our Privacy Policy, Return & Refund Policy, and all applicable laws and regulations of the State of Qatar. If you do not agree with any part of these terms, you must discontinue use of our services immediately.

🏢 Company Information

Qutoof Mart is operated and managed by Qutoof Group Trading, a registered business operating within the State of Qatar.

Qutoof Group Trading provides online shopping services, grocery delivery, cloud kitchen operations, fresh item delivery, e-commerce solutions, mobile applications, and related digital services.

👤 User Eligibility & Accounts

✅ Users must provide accurate and complete information during account registration

✅ Users are responsible for maintaining account confidentiality and password security

✅ Users are responsible for activities conducted through their accounts

✅ Qutoof Group Trading reserves the right to suspend or terminate accounts containing false, misleading, abusive, or fraudulent information

©️ Copyright & Intellectual Property

All website content including logos, graphics, product data, descriptions, software, source code, icons, text, layouts, videos, images, and digital materials are the intellectual property of Qutoof Group Trading or its licensors and are protected under applicable copyright and intellectual property laws.

Any unauthorized copying, modification, distribution, republication, commercial use, or reproduction of website materials without written authorization is strictly prohibited.

™️ Trademarks & Branding

Qutoof Mart, Qutoof Group Trading, logos, trademarks, trade names, service marks, branding materials, and visual identities displayed on the website or applications are trademarks or registered trademarks belonging to Qutoof Group Trading. Unauthorized use is prohibited.

🌐 Acceptable Use of Services

Users agree to use Qutoof Mart services responsibly, lawfully, and ethically.

❌ Harassment, threats, abusive behavior, or offensive communication are prohibited

❌ Fraudulent transactions or misuse of promotions are prohibited

❌ Uploading unlawful, misleading, defamatory, or malicious content is prohibited

❌ Impersonating employees, representatives, customers, or third parties is prohibited

❌ Unauthorized automated access, scraping, hacking, or interference with systems is prohibited

🛒 Orders, Pricing & Availability

Qutoof Mart aims to provide accurate product information, pricing, stock levels, and delivery estimates. However, occasional errors or delays may occur.

✅ Product availability may change without prior notice

✅ Prices, promotions, and offers may be modified at any time

✅ Orders may be cancelled if products become unavailable or incorrectly priced

✅ Qutoof Group Trading reserves the right to refuse or limit orders at its discretion

🚚 Delivery Services

Qutoof Mart provides delivery services within supported delivery areas in the State of Qatar.

✅ Delivery timelines are estimated and may vary due to traffic, weather, operational issues, or high order volumes

✅ Customers are responsible for providing accurate delivery addresses and contact information

✅ Qutoof Group Trading is not responsible for delays caused by factors outside reasonable operational control

💳 Payment Methods & Transaction Charges

Qutoof Mart supports secure online payments through approved payment gateways.

✅ Qatar Debit Card (NAPS): 1 QAR + 1.50% per transaction

✅ Qatar Credit Card (Visa / MasterCard): 2.25% per transaction

Customers should review the Return & Refund Policy regarding payment gateway charges and refund processing.

⚠️ Warranty Disclaimer

All services, products, applications, and website content are provided “as is” and “as available” without warranties of any kind, whether express or implied. Qutoof Group Trading does not guarantee uninterrupted service availability, error-free functionality, or absolute accuracy of information provided through the platform.

⚖️ Limitation of Liability

To the maximum extent permitted by law, Qutoof Group Trading shall not be liable for indirect, incidental, special, consequential, punitive, or financial damages arising from use of the website, products, services, delivery operations, cloud kitchen services, payment systems, technical interruptions, or inability to access services.

💬 User Reviews & Content

Qutoof Group Trading reserves the right to review, remove, restrict, or block user-generated content, reviews, ratings, comments, uploads, or communications considered unlawful, offensive, abusive, misleading, fraudulent, or in violation of intellectual property or legal rights.

🔗 Third-Party Services & Links

Qutoof Mart may contain links or integrations with third-party websites, payment providers, delivery partners, analytics platforms, or external services. Qutoof Group Trading does not control or assume responsibility for third-party content, availability, privacy policies, or operational practices. Users access third-party services at their own risk.

🛡️ Indemnification

Users agree to indemnify and hold harmless Qutoof Group Trading, its directors, employees, affiliates, licensors, partners, delivery providers, and service providers from claims, liabilities, losses, damages, expenses, or legal costs arising from misuse of services, account violations, unlawful conduct, or breach of these Terms & Conditions.

⛔ Suspension & Termination

Qutoof Group Trading reserves the right to suspend, restrict, terminate, or deny access to any account or service without prior notice if users violate these Terms & Conditions, applicable laws, payment obligations, or engage in abusive, fraudulent, suspicious, or harmful activities.

🇶🇦 Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws and regulations of the State of Qatar. Any disputes or claims arising from the use of Qutoof Mart services shall be subject to the exclusive jurisdiction of the courts of the State of Qatar.

Qutoof Group Trading will not provide services or products to countries, organizations, or individuals restricted under applicable sanctions laws and regulations.

🔄 Changes to Terms & Conditions

Qutoof Group Trading reserves the right to modify, revise, update, or replace these Terms & Conditions at any time without prior notice. Continued use of Qutoof Mart services following updates constitutes acceptance of the revised terms.

📩 Contact Information

If you have any questions regarding these Terms & Conditions, services, payments, orders, or policies, please contact Qutoof Mart customer support.